Our Services
Timely Follow-Up Services
We gloat ourselves on our proactive approach to A/R management. We ensure that we invade to understanding the reasons for delay in accounts receivable and thus promptly follow up with insurance companies and patients to resolve outstanding claims.
Multi-Channel Communication
We work tirelessly to gain accurate insights into claim statuses by utilizing multiple contact channels, including websites, fax, IVR, and phone. Additionally, we collaborate with healthcare providers to enhance the adoption of websites as an efficient channel for communication.
Policies and Procedures Development
We develop and implement effective policies and procedures for A/R follow-up, tailored to your specific needs. We closely monitor the aging bucket of A/R and initiate follow-up calls at the optimal time post-submission of claims.
Automation
Our practical tools are designed to automate tasks such as logging into payer websites, generating queries, and fetching real-time information on claim status.
Effective Action Plans
We go beyond mere status updates. Our team takes proactive steps, including refiling claims and initiating appeals to secure reimbursements. We also leverage data analytics to minimize A/R days effectively.
Key Benefits
Focus on Resolution
Our primary focus is on resolving claims, not just obtaining their status. We are committed to getting your claims processed efficiently and maximizing collections.
Efficiency
By encouraging the adoption of technology, such as web portals, we help reduce the manual effort required to check claim statuses.
Workflow Automation
We have implemented web-based workflow systems that streamline the follow-up process, ensuring improved documentation quality and efficiency.
Insightful Dashboards and Metrics
Our multi-variate reports provide a clear view of your A/R, enabling us to channel our efforts effectively towards resolution.
Improved Collections
Our services consistently lead to a 20% reduction in A/R days and a remarkable 5-7% increase in collections for our clients.